Don’t despair. There are other ways to get help. Check for Household Support Fund schemes in your local council—they offer vouchers and grants.
Also, look into energy company grants or council tax reductions. You might be surprised what’s out there. I once found a grant for a new boiler just by asking my energy provider nicely (and crying a little).
The key is to ask, search, and apply. There’s no shame in getting help. We all need a hand sometimes—even superheroes have sidekicks.