Most utility companies today make reporting easier than ordering a pizza. You’ve got options, so choose the one that makes you feel like a tech wizard:
1. The Classic Call
Pick up your landline (if you still have one) or your mobile. Dial the number for your utility company—it’s usually on your bill or their website. A friendly voice will ask for your address and account number. Pro tip: Keep a fridge magnet with that number handy. You’ll feel incredibly prepared.
“But I don’t have a landline and my cell battery is at 5%!” Don’t worry—most phones can still make emergency calls even on low battery. Plus, you can always borrow a neighbor’s phone. Community teamwork makes the lights come back faster.
2. The App or Website
This is for the modern adventurer. Open your utility company’s app or website—many have a big, friendly button that says “Report Outage.” You tap it, confirm your location, and boom, you’re done. Some apps even let you track the repair crew’s progress. It’s like tracking a pizza delivery, but way more exciting.
And if you’re offline? Most phones still have access to SMS—text “OUT” to your utility’s short code number. Seriously, check their website for that number now, before the lights go out. Preparation is the secret to peace of mind.
Media kit and press materials - Entergy
3. The Social Media Button
Believe it or not, some utilities let you tweet or message them on Facebook. You can write something like, “Hey @PowerCo, my lights are out at 123 Main Street!” Just don’t get sucked into scrolling memes while you wait.
