If you hop onto Google or Trustpilot, you’ll find a mixed bag of opinions, like a pick-and-mix sweets selection. Some folks rave about their local knowledge, saying they know Bow’s streets better than the geese in Victoria Park. Others, though, grumble about slow responses—like waiting for the kettle to boil when you’re already late for work.
But here’s the thing: most reviews lean positive, with tenants and buyers praising their friendly, down-to-earth staff. One person wrote, “They actually listened to what I wanted, which is rare—like finding a parking spot in Shoreditch.” That’s high praise, my friend.
The Good Stuff: What Makes Them Shine
Their lettings team gets a lot of love for being proactive, not just planting a “To Let” sign and calling it a day. They’ll chase landlords, sort out paperwork, and even help you figure out if that “charming period feature” is actually a leaky pipe. Plus, they’re based in Bow, so they know which cafes serve the best bacon sarnies and where to avoid on match day.
One happy tenant said their move-in was “smoother than a flat white from a hipster barista.” Now that’s a review I’d frame. For buyers, they’re known for being patient—especially when you’ve viewed 17 flats and still want “something with more character, you know?”
The Not-So-Good Bits: Keepin’ It Real
No agency is perfect, and Felicity J. Lord isn’t the unicorn of estate agents. A few reviewers mention communication hiccups, like emails going into the void or calls not returned pronto. One grumpy soul said, “I felt like I was chasing them more than my toddler.” Ouch.
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But here’s a pro tip: be the squeaky wheel. Call, email, gently nudge—and you’ll likely get results. Most staff are actually lovely once you get them on the line; they’re just juggling a dozen balls, like a circus act with property details instead of chainsaws.
